We are sorry if you parcel has been delayed. Unfortunately, this can happen sometimes, but don’t worry, we’ve got your back! Please get in touch and we will contact our delivery partners on your behalf. If there is no sign of your parcel after 10 working days since the estimated delivery date, we guarantee we will send you a replacement or issue full refund.

Please note that if your order contains Recover & De-stress, we have to give it 21 working days since shipment before we can deem It lost, as your parcel would have been shipped from the UK.